Complaints
At Raush | Innovating Digital Solutions for the Future, we are committed to providing the highest standard of service. However, we understand that there may be times when you feel dissatisfied with our services or products. We welcome your feedback and are dedicated to resolving any concerns you may have.
How to File a Complaint
If you have a complaint or concern, please follow the steps below to help us address the issue promptly:
- Provide Details: When submitting a complaint, please provide as much detail as possible, including the nature of the issue, relevant dates, and any interactions or communications related to your concern. This will help us investigate and resolve the matter effectively.
- Contact Us: You can submit your complaint by emailing us at info@raush.co.uk. Be sure to include all the necessary details in your message.
- Acknowledgment: We will acknowledge receipt of your complaint within [Insert Timeframe, e.g., 2 business days] and outline the next steps in resolving your issue.
Our Complaints Process
Once we receive your complaint, we will follow these steps:
- Investigation: Our team will investigate the issue and review the details you’ve provided. We aim to resolve complaints as efficiently as possible, typically within [Insert Timeframe, e.g., 10 business days].
- Resolution: After our investigation, we will provide you with a response explaining the outcome and, if necessary, outline any actions we will take to resolve the issue.
- Escalation: If you are not satisfied with the outcome, you can request that the complaint be escalated to a senior team member. We are committed to finding a fair and reasonable solution.
Why Your Feedback Matters
We value all feedback, as it allows us to continually improve the quality of our services. Your experience helps us identify areas for growth and ensures that we continue to meet and exceed your expectations.
Contact Us
For any complaints or further assistance, please contact us at:
Email: info@raush.co.uk